Terms of Service
"Transparent agreements, professional service, and reliable drainage solutions across the South East."
01. Agreement to Terms
By accessing the Call 2 Drain website or booking our services, you agree to be bound by these Terms of Service. These terms apply to all visitors, users, and clients of Call 2 Drain Ltd. If you disagree with any part of these terms, you may not access our services.
02. Professional Services
Call 2 Drain provides professional drainage services including emergency unblocking, CCTV surveys, repairs, and tanker services. While we strive to restore service as quickly as possible, completion times are estimates and may vary based on site conditions.
- 01
All work is carried out by qualified engineers.
- 02
We use industry-standard equipment and techniques.
- 03
A standard call-out fee may apply for site assessments.
- 04
Emergency response times are subject to availability and location.
03. Pricing & Payment
All pricing provided on our website is indicative. A firm quote will be provided after initial assessment by our engineers.
Payment Terms
- Payments are due upon completion of works unless otherwise agreed.
- We accept major credit cards, debit cards, and bank transfers.
- Late payments may be subject to interest charges as per UK statutory rates.
04. Cancellations
Cancellations made within 24 hours of a scheduled appointment may be subject to a cancellation fee to cover administrative costs and lost engineer time.
Call 2 Drain Ltd is registered in England and Wales. Registered Office: Tunbridge Wells, Kent.
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