Why Choose Call2Drain

Eight reasons Kent, Surrey, Sussex, Essex & London calls us first

Plenty of drainage companies put a 24/7 number on their website. Almost none answer the phone at 2am, turn up within 90 minutes, and stick to the price they quoted. Here is what makes Call2Drain different.

#01

Engineers answer the phone — not a call centre

Every call to 01892 571 555 goes through to a working Call2Drain engineer, day or night. They diagnose the issue with you, quote on the spot, and dispatch the right truck.

#02

Within 90-minute response, written into our SLA

We commit to attending emergencies anywhere in our priority Kent, Surrey, Sussex, Essex & London towns within 90 minutes. If we cannot meet that window, we tell you before you book — never after.

#03

Fixed transparent pricing

A written quote before any work starts, based on the job — not how desperate you sound. No hidden call-out fees. No bill surprises once the truck is parked on your drive.

#04

Photo and video evidence of every defect

Our CCTV-equipped survey vehicles record every drain we inspect. You see the footage, you decide what gets fixed. Reports are emailed within 24 hours of the visit.

#05

SSIP, CHAS and WJA accredited

Independently audited each year for safety, training and water-jetting competence. Mandatory for housing-association and local-authority work — and a sign of how we approach domestic jobs too.

#06

Fleet of jetting vans and vacuum tankers

High-pressure jetting units up to 4,000 psi. Vacuum tankers ranging from 1,800 to 7,000 gallons. CCTV crawler cameras for full structural surveys. The right tool, every job, first visit.

#07

12-month repair guarantee

Every repair we make — patch lining, root cutting, joint sealing, replacement sections — comes with a 12-month workmanship guarantee. If the issue returns, we come back at no charge.

#08

100+ five-star reviews across Kent, Surrey, Sussex, Essex & London

20 years of consistent five-star feedback on Checkatrade, Google and Trustpilot. Most new Call2Drain customers come from neighbours, family or property managers who have used us before.

Call2Drain vs the typical ‘24/7’ drainage company

Promise
Typical Firm
Call2Drain
Real engineer answers the phone
Call centre / answering machine
Working engineer, 24/7
90-minute on-site SLA
Best efforts only
Written, honoured
Fixed price before work begins
Vague hourly rate
Itemised written quote
CCTV photo/video of every defect
Verbal report only
Full report within 24h
SSIP + CHAS + WJA accredited
Self-certified at best
Independently audited
12-month workmanship guarantee
No written guarantee
Always, in writing
Hundreds of verified reviews
A handful, mostly cherry-picked
100+ five-star reviews

Convinced?

Call Call2Drain on 01892 571 555 — within 90 minutes we’ll be diagnosing your drain, not selling you something.