Introduction

This document refers to personal data, which is defined as information concerning any living person (a natural person who hereafter will be called the “Data Subject”) who is not already in the public domain.

The Data Protection Act (DPA), Privacy and Electronic Communications Regulations (PECR) and The General Data Protection Regulation (GDPR), which is EU-wide and far more extensive, seek to protect and enhance the rights of data subjects. These rights cover the safeguarding of personal data, protection against the unlawful processing of personal data and the unrestricted movement of personal data within the EU. It should be noted that GDPR does not apply to information already in the public domain such as Companies House data.

Call2Drain is pleased to provide the following GDPR information:

Who We Are

Call2Drain is a Drainage and Tanker Company.

Personal Data

Call2Drain uses the information collected from you to provide services and marketing information that Call2Drain believes may be of interest to you and your business. In having made your initial contact with Call2Drain, you consent to Call2Drain maintaining a marketing dialogue with you until either you opt out (which you can do at any stage) or we decide to discontinue promoting our services. Call2Drain also acts on behalf of its clients in the capacity of data processor. When working exclusively as a data processor, Call2Drain will be acting on the instruction of its client and will aim to ensure that the client is fully GDPR compliant.

Some personal data may be collected about you from forms and surveys that you complete; from records of our correspondence and phone calls; and from details of your visits to our website, including but not limited to personally identifying information such as Internet Protocol (IP) addresses. Call2Drain may from time to time use such information to identify its visitors. Call2Drain may also collect statistics about the behaviour of visitors to its website along with transaction information collected in the process of performing its business.

Call2Drain’s website uses cookies, which are strings of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Call2Drain website visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Call2Drain’s website.

Any information Call2Drain holds about you and your business encompasses all the details we hold about you and any sales transactions, including any third-party information, we have obtained about you from public sources and our own suppliers, such as credit referencing agencies.

Call2Drain will only collect the information needed so that it can provide you with its services. Call2Drain does not sell or broker your data, although coincidentally there may be times when your information could be contained in data that Call2Drain has purchased from a third-party list broker, on behalf of a client.

Who We Share Your Personal Information With

Call2Drain will not pass on your personal data to third parties unless: it is a requirement of the service or product you have with us, where this will be detailed within the contract; if it is a prerequisite to the service or product you intend to have with us, you will be notified beforehand; we wish to undertake marketing to you under our legitimate interests; or it is a legal requirement to do so.

Some of the data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It will also be processed by staff operating outside the EEA who are owned by and solely work for us. We will take all steps necessary to ensure that your data is treated securely and in accordance with this privacy policy and the General Data Protection Regulation (GDPR), and we have the necessary legal contract in place to fulfil these services.

Cookies

Our website uses cookies and similar technologies to enhance your browsing experience, provide personalised content and analyse website traffic. A cookie is a small text file stored on your device when you visit a website. Cookies can be “first-party”, set by our website, or “third-party”, set by a website other than ours.

In compliance with the UK GDPR and PECR, we require your consent to use non-essential cookies. When you visit our website for the first time, a cookie consent banner will appear, allowing you to choose which categories of cookies you accept or reject.

Google Ads

Your use of the Google Ads integration is subject to Google’s terms at: https://support.google.com/adspolicy/answer/6169371. Call2Drain will be able to view and manage your account and stores your Google Ads account number. Call2Drain does not share this data with third parties.

Recipients: Main service provider: Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland. Transfers to third countries are possible. As an appropriate safeguard standard contractual clauses pursuant to Art. 46 GDPR were concluded.

Google Analytics Privacy Policy

Our website uses Google Analytics to collect information about the use of our website. Google Analytics collects information from users such as age, gender, interests, demographics, how often they visit our website, what pages they visit, and what other websites they have used before coming to our website. We use the information we get from Google Analytics to analyse traffic, remarket our products and services to users, improve our marketing, advertising, and to improve our website.

Google Analytics collects only the IP address assigned to you on the date you visit our website, not your name or other identifying information. We do not combine the information collected using Google Analytics with Personal Data. You can prevent Google Analytics from using your information by opting out at: https://tools.google.com/dlpage/gaoptout

Facebook Pixel

This website may on occasion use the so-called “Facebook Pixel” and the Conversions API of the social network “Facebook” by Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland (Meta) for remarketing and conversion tracking purposes.

Due to the marketing tools used (Facebook Pixel and Conversions API), your browser automatically establishes a direct connection with the Facebook server as soon as you have agreed to the use of cookies requiring your consent. The processing of this data by Facebook takes place within the framework of Facebook’s data policy.

Legal Basis for Processing Any Personal Data

To meet Call2Drain’s contractual obligations to clients and to conform to relevant legal obligations they have.

Legitimate Interests

To promote the services offered by Call2Drain and/or to market the services and/or products offered by Call2Drain’s existing clients.

Consent

Through agreeing to this privacy notice you are consenting to Call2Drain processing your personal data for the purposes outlined. You can withdraw consent at any time by emailing info@call2drain.co.uk; by phoning 01892 571 555; or by writing to us. See last section for full contact details.

Disclosure

Call2Drain may, on occasion, pass your Personal Information to third parties exclusively to process work on its behalf. Call2Drain requires these parties to agree to process this information based on our instructions and requirements consistent with this Privacy Notice and GDPR. Call2Drain does not broker or pass on information gained from your engagement without your consent. However, Call2Drain may disclose your Personal Information to meet legal obligations, regulations, or valid governmental requests.

Retention Policy

Call2Drain will process personal data during the duration of any contract and will continue to store only the personal data needed for seven years after the contract has expired to meet any legal obligations. After seven years any personal data not needed will be deleted.

Data Storage

Data is held on multiple servers within the United Kingdom. Call2Drain does not store personal data outside the EEA.

Data Transfers

Although Call2Drain does not store personal data outside of the EEA, in certain circumstances we may need to transfer personal data outside of the EEA in order to provide our services. In such cases, Call2Drain is committed to ensuring that third party data processors adhere to the highest possible level of data privacy. This may include, but is not limited to, relying on EU adequacy decisions and/or enforcing standard contractual provisions.

Your Rights as a Data Subject

At any point whilst Call2Drain is in possession of or processing your personal data, all data subjects have the following rights:

Right of access — you have the right to request a copy of the information that we hold about you.
Right of rectification — you have a right to correct data that we hold about you that is inaccurate or incomplete.
Right to be forgotten — in certain circumstances you can ask for the data we hold about you to be erased from our records.
Right to restriction of processing — where certain conditions apply, you have a right to restrict the processing.
Right of portability — you have the right to have the data we hold about you transferred to another organisation.
Right to object — you have the right to object to certain types of processing such as direct marketing.
Right to object to automated processing, including profiling — you also have the right not to be subject to the legal effects of automated processing or profiling.

All requests should be made to info@call2drain.co.uk or by phoning 01892 571 555 or by writing to us at the address below.

Complaints

In the event that you wish to make a complaint about how your personal data is being processed by Call2Drain or its partners, you have the right to complain to Call2Drain directors. If you do not get a response within 30 days, you can complain to the ICO.

The details for each of these contacts are:

Call2Drain, attention of the Operations Director
Tunbridge Wells Kent, TN2 3LE
Telephone 01892 571 555 or email info@call2drain.co.uk.